Billing Information

Basis for bills - The Water and Sewer Districts have approximately 900 and 800 customers total, respectively, which are divided into 3 meter-reading routes.  Each route is billed four times a year and each billing reflects the prior three months of usage.   Wastewater billing is based on water metering.  Billing is based on units of hundred cubic feet, which is equal to 748 gallons.  The billing rates are different for each service.  The minimum billing/service connection fee for water service is $45 which includes 5 units.  Each additional unit used beyond the 5 is charged at a rate of $7.50 per unit.   The minimum billing/service connection fee for wastewater is $70 which also includes 5 units.  Each additional unit used beyond the 5 is charged at a rate of $12.50 per unit.

Timing of bills - Invoices typically go out in the mail on the first of a month and are due 30 days later. A 7-business day grace period is allowed before interest and penalties are be assessed. The due date on your invoice reflects and includes this 7-day grace period.   A one-time 8% penalty will be charged to each account for all new charges that are not paid by the due date.  In addition, a 1% interest charge will be applied monthly to all past due balances that are delinquent up to 90 days.  An additional 0.5% interest charge will be applied monthly to balances that exceed 90-days past due.

Payment options - Payments can be made in person at the Town Clerk’s office at the Randolph Town Hall at 7 Summer Street in the form of cash, check, money order, or credit/debit card for (the processing company charges a card processing fee).  Payments by check or money order can also be mailed to Town of Randolph, Drawer B, Randolph, VT  05060 or placed in the deposit box outside the Town Hall.  Advance payments or budget payments are accepted and applied to an account as a credit on account.  The Town will accept a customer’s bank Bill Pay Service payment with a memo field that contains the customer’s 6-digit water and/or sewer account number.  A charge of $25.00 to a customer’s account will be assessed for any insufficient funds transactions.

Other billing charges - The Town will mail a Late Notice to a customer when a customer’s balance reaches 31+ days past due. There is no charge for that letter.  However, if a customer does not react to the first Late Notice (i.e. pay the bill or set up a payment schedule with the Town) and subsequently a pink Termination Letter has to be mailed, the Town will charge a Certified Mailing fee of $6.74 to the account for each Pink Termination Notice.  If this second notice goes unanswered and department personnel have to go to the property and hang a Pink Door Knocker card notifying the customer of the date of termination of service, a $25.00 Collection Trip Fee will be charged to an account.  Additional information on these and other charges included in the Fee Schedule on the Departments' homepage.

Questions, changes with your account, assistance with billing information and requests for closing readings for real estate transactions should be directed to:

802-728-5433 x16
finance@randolphvt.org
In person at the Town Hall between the hours of 8:00 am and 4:30 pm Monday through Friday.